Preguntas Frecuentes - FAQ
The spam filtering quarantine has email reporting turned off by default, so it must be turned on...How to access the mail quarantine
We now have a new spam filtering service that will give every email user at Thexyz who uses one...How to safe list a sender
Safe-listing a sender, domain or IPIf you wish to ensure messages from a particular sender make...I need to add a domain to the Blocklist
Blocklist a DomainIf you wish to block messages from a particular sender, you can block that...I received an error saying my mailbox has been detected sending spam
If you received an error stating that you have been detected sending spam, this means that...Receiving Spam
There are many reasons why you may be receiving spam in your Inbox. It's possible that these...Someone else is receiving a bounceback message when sending to me
Common Bounce Messages Explained SMTP Responses SMTP responses provide a brief...What is DKIM?
DKIM adds a secure signature to email senders of your domain to authenticate email sent from any...How can I Report Spam?
There are various ways to report spam that will depend if you are someone that uses Thexyz for...Manage the incoming sender allow and blocklist in Quarantine
Use the Allow list to list trusted email addresses. Incoming mail from accepted senders (which...Best practices for sending emails to many recipients
Sending an email to many recipients is a common practice of spammers. As a result, most mail...How to disable Outlook's Junk Email Filter
Every day, cybercriminals send billions of spam email messages through botnets and zombie...What are the email sending limits?
To ensure a timely and reliable experience for all our customers, we maintain reasonable limits...How to mark a message as Not Spam
If a message has been delivered to your spam folder and it is not spam, you can mark it as not...