Knowledgebase

Once a custom incoming or outgoing log search has been run, an Email Scout Report (ESR) can be...

The spam filtering quarantine has email reporting turned off by default, so it must be turned on...

If you're noticing that too many legitimate emails are being flagged as spam, or you're receiving...

Empower your users with the ability to oversee their delivery logs and email quarantine through...

We now have a new spam filtering service that will give every email user at Thexyz who uses one...

Safe-listing a sender, domain or IPIf you wish to ensure messages from a particular sender make...

Blocklist a DomainIf you wish to block messages from a particular sender, you can block that...

If you received an error stating that you have been detected sending spam, this means that...

There are many reasons why you may be receiving spam in your Inbox.  It's possible that these...

Email impersonation, a favored strategy by malicious actors, aims to deceive email users by...

Common Bounce Messages Explained SMTP Responses SMTP responses provide a brief...

DKIM adds a secure signature to email senders of your domain to authenticate email sent from any...

There are various ways to report spam that will depend if you are someone that uses Thexyz for...

Use the Allow list to list trusted email addresses. Incoming mail from accepted senders (which...

Sending an email to many recipients is a common practice of spammers. As a result, most mail...

Every day, cybercriminals send billions of spam email messages through botnets and zombie...

To ensure a timely and reliable experience for all our customers, we maintain reasonable limits...

RBL, which stands for Remote Block List or Real-time Blackhole List, is a vital tool in the fight...

If a message has been delivered to your spam folder and it is not spam, you can mark it as not...