How to mark a message as Not Spam

If a message has been delivered to your spam folder and it is not spam, you can mark it as not spam.

Login to Webmail here: https://webmail.thexyz.com

Click on your spam folder and highlight the message that is not spam
Click More at the top menu and select Not Spam

not spam

It is also possible to safelist a sender to ensure that they make it to the inbox by bypassing spam filtering. 

Report as Not Spam via email - Forwarding email as an attachment

You can also report messages as not spam by forwarding the email(s) as an attachment to notspam@thexyz.com. All messages attached in .eml, .msg, or winmail.dat format will be processed by the system.

You can also report spam via the same method using spam@thexyz.com.

  • 322 Users Found This Useful
Was this answer helpful?

Related Articles

Receiving Spam

There are many reasons why you may be receiving spam in your Inbox.  It's possible that these...

Best practices for sending emails to many recipients

Sending an email to many recipients is a common practice of spammers. As a result, most mail...

I received an error saying my mailbox has been detected sending spam

If you received an error stating that you have been detected sending spam, this means that...

I need to add a domain to the Blocklist

Blocklist a DomainIf you wish to block messages from a particular sender, you can block that...

Someone else is receiving a bounceback message when sending to me

Common Bounce Messages Explained SMTP Responses SMTP responses provide a brief...

Powered by WHMCompleteSolution