• 1-800-314-9082

Help and Support

Our friendly Support Team is available to help you 24 hours a day

Network Status

View up to the minute status of your email and app services at Thexyz on our Network Status page. Scheduled maintenance is also posted on this page.


Our knowledgebase has many tutorials for help with common problems. You can also browse our FAQ for answers to many questions or check the Community Forums.

Technical Support

When you need assistance from our technical support team, you can submit a ticket where a member of our team will look into your inquiry and provide a detailed response.

Email Help Setup Tool

If you are looking to setup Thexyz email or Exchange on your desktop or mobile device, our intuitive help setup tool will guide you through the process. Just visit help.thexyz.com.

Contact Information

Our phone lines/live chat system is staffed 7 days a week from 9am to 7pm EST. We can provide level one support through chat so if you have technical question you should submit a ticket.

Toll-free (US/Canada): 1-800-314-9082
Outside North America: 1-917-410-7243
Server Billing Only: 1-855-211-0932 ID: 162270
Live chat: Chat now

If you would like us to call you back at a convenient time or to schedule a demo, you can setup a callback via the below link.


1 Yonge Street #1801 Toronto, ON, Canada M5E 1W7

Get in touch

"Thexyz gives you an astute technical support team with the best and widest choice of hosting products." -Perry Toone

Need more information?


Have me call you back