Knowledgebase

Manage Multi-Factor Authentication for Thexyz Webmail

Thexyz Webmail provides two options for enabling multi-factor authentication (MFA) when you first log in.

Using a multi-factor authentication mobile application

Using a multi-factor authentication app on your computer or mobile device is the recommended method for MFA. We recommend Authy. 

  1. Log in to Webmail.
  2. When you are prompted with a screen titled “Choose Your Multi-Factor Authentication Method” select Use an Authenticator.
  3. Link your mobile device to your account by following the instructions on the “Securing Your Account with an Authenticator App” screen.
  4. The last step displays the message “You have successfully set up Multi-Factor Authentication!”

Thexyz Webmail MFA

Using text message multi-factor authentication

With text message multi-factor authentication, you can use your phone number to receive a one-time code that allows you to access Webmail.

  1. Log in to Webmail.
  2. When you are prompted with a screen titled “Choose Your Multi-Factor Authentication Method” select Get A Text Message.
  3. Enter the phone number that you want to use for multi-factor SMS messaging.
  4. Enter the code sent to your phone in the verification field and click Verify Code.
  5. The last step displays the message “You have successfully set up Multi-Factor Authentication!”

Log in to Webmail with multi-factor authentication

  1. Log in to Webmail.
  2. Enter your email address and password
  3. When prompted enter your verification code from the authentication application or SMS text message.
  4. Select the appropriate option for “Remember This Device”.
  5. Click Verify My Code.

Enable or disable multi-factor authentication

You will have the ability to enable or disable MFA if your Administrator configured it as optional.

  1. Open the Webmail settings page and select Security.
  2. Slide the Multi-Factor Authentication setting to either the On or Off
    1. When you move it to the on position the system will display the MFA setup screen if you do not have password recovery enabled.
    2. If you have password recovery enabled the system will use the authentication type that is configured for password recovery.
    3. If you move to the off-position MFA will be immediately disabled.

MFA for Thexyz Webmail

Reset multi-factor authentication

You may need to perform these steps if you want to change your authentication type or set up a new device.

  1. Open the Webmail settings page and select Security.
  2. Click the Reset button within the “Authentication Type” section.
  3. The “Choose Your Multi-Factor Authentication Method” screen is displayed. Refer to the instructions above to set up your preferred authentication type.

Reset MFA at Thexyz Webmail

Manage multi-factor authentication linked devices

  1. Log in to Webmail.
  2. Open the Webmail settings page and select Security.
  3. Scroll down to the Trusted Devices section. This section will contain a list of trusted devices associated with your email account.
  4. You can remove devices that you do not recognize or no longer use by clicking the trash icon.

Trusted devices

 

 

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