An Enhanced Mailbox adds collaboration and sync features to your existing mailbox, including calendar, contacts, meetings, and mobile ActiveSync support.
The upgrade costs $2 USD or $3 CAD per mailbox per month.
Step 1: Log in to the Client Area
- Go to https://www.thexyz.com/account/login
- Sign in using your account email address and password.
Step 2: Open Your Email Hosting Service
- Click Services.
- Select your email hosting service.
- Go to the Manage Mailboxes or Configuration section.
Step 3: Upgrade the Mailbox
- Locate the mailbox you want to upgrade.
- Select the option to upgrade or enable Enhanced features.
- Confirm the change and complete the billing step if prompted.
The upgrade is typically applied immediately. You can continue using your mailbox without interruption.
What Features Are Included with an Enhanced Mailbox?
- Office — access collaboration tools and productivity features
- Meetings & Calendar — schedule events and manage availability
- EasyMeet — built-in meeting and collaboration functionality
- CalDAV — sync calendars with desktop and mobile apps
- CardDAV — sync contacts across devices
- ActiveSync — push email, contacts, and calendar to mobile devices
Frequently Asked Questions
Will I lose my emails when upgrading?
No. All existing emails, folders, contacts, and settings remain unchanged.
Does my email address change?
No. Your email address stays exactly the same.
Do I need to change my email app settings?
Only if you want to use ActiveSync or calendar/contact syncing features. Otherwise your current IMAP/SMTP setup will continue working.
Can I upgrade multiple mailboxes?
Yes. You can upgrade individual mailboxes or multiple mailboxes depending on your plan configuration.
How long does the upgrade take?
Most upgrades are applied instantly, but in some cases it may take a few minutes for new features to become available.
Can I downgrade later?
Yes. You can request a change through the client area or contact support.
