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When you order a Custom Domain Email Hosting plan from Thexyz, the first step is to prove you own the domain. This is done by adding a DNS verification record to your domain.

Don’t worry, this does not affect your website or existing email, and it usually takes just a few minutes.

Step 1: Open Your Email Service in the Client Area

1. Log in to your Thexyz Client Area

2. Click Services

3. Locate your active Custom Domain Email Hosting service

4. Click View Details

You’ll be taken to the DNS Verification screen.

Step 2: Understand the DNS Record You’re Adding

You will see three important fields:

Example:

• Hostname: mx-verification

• Type: TXT

• Value: 34d01927fc2100bfa4c34ffd75

Important:
This verification record is only for domain ownership validation.
It does not route email and does not replace MX records.

Step 3: Add the TXT Record at Your Domain Registrar

Log in to the company where your domain’s DNS is managed (for example: Namecheap, GoDaddy, Cloudflare, Thexyz DNS, etc.).

Look for DNS Settings, Manage DNS, or Zone Editor.

Add a new DNS record with these settings:

• Type: TXT

• Host / Name:

   

   

  mx-verification

   

• Value / Content:

   

   

  34d01927fc2100bfa4c34ffd75

   

• TTL:

  • Leave default (or set to Auto)

If your DNS provider requires a fully qualified name, it may appear as:

This is normal.

Step 4: Save and Wait for DNS Propagation

• Most DNS changes are detected within 1–10 minutes

• In some cases, it can take up to 1 hour

• Rarely, DNS providers may take up to 24 hours

You do not need to refresh DNS repeatedly, just wait a few minutes before checking again.

Step 5: Complete Verification in the Client Area

1. Return to the DNS Verification page in your service

2. Click Verify DNS (or refresh the page)

Once verified:

• The warning banner disappears

• Domain ownership is confirmed

• Email setup can proceed

Your domain is now validated

Common Issues & Fixes

Verification not detected?

Check the following:

• TXT record spelling is exact

• No extra spaces in the value

• Record type is TXT, not MX or CNAME

• DNS is added at the correct provider (where nameservers point)

Using Cloudflare?

• Set the TXT record as DNS only (gray cloud)

• Proxy does not apply to TXT, but confirm it saved correctly

What Happens Next?

After DNS validation:

• You’ll be guided to add MX records for mail delivery

• Optional records (SPF, DKIM, DMARC) can be added for best deliverability

• Mailboxes can be created and used immediately

Summary

• DNS verification confirms domain ownership

• It’s safe and non-disruptive

• Usually completes in minutes

• Required before email can be activated

Once this step is done, you’re past the hardest part ????
Your custom email is almost ready.