Setup SMS password reset for Webmail

Email password resets for Webmail require SMS verification. If you do not have a phone that can accept SMS messages then you will need to contact your email administrator for assistance in resetting the password.

Reset your email address password quickly and easily with our secure automated SMS password reset feature. To activate this feature you will need to add and verify a mobile phone number with an sms code.

1. First you will need to login to webmail through webmail.thexyz.com

2. When logged in, click on the 'hamburger icon' at the top right of the screen and select Update Phone.

Reset a password

3. Here you can enter your mobile phone number where you will receive the 6 digit code through text message.

Enter a mobile phone number for SMS reset

4. Click Save number and you should receive a text message within two minutes.

Enter the text message code

5. Once the code has been received you can enter it and click Verify.

Setup complete

6. If you see a message like the one above, you are done. You can now reset your password through SMS via the Webmail login page.

Once the SMS authentication process has been enabled, the Webmail password for your email with account can be recovered with the SMS reset process.
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