News

All the latest from Thexyz

Important update to spam and trash retention rules

We recently notified you about our plans to enforce maximum limits on the Trash and Spam folder within Thexyz Email. We received feedback from several of our customers concerning the potential negative impact this could have, and we have listened. We are canceling our plans to make any changes to the retention period for any of our folders. The ... Read More


31st May 2021

Changes to spam and trash retention rules

On June 8th Thexyz Email will start making changes to the retention rules for the spam and trash folders. The maximum data retention limits of the spam and trash folders will change to 14 and 30 days respectively. This means that any mail data in these folders older than the retention limits will be removed and unrecoverable. Since an unlimited ... Read More


12th Apr 2021

Beware of phishing emails looking like Thexyz Support

Our anti-abuse team recently blocked a sophisticated phishing email that may have made into some of your mailboxes. We have since taken measures to block the abusive IP address of the sender and remind you to exercise caution with links in emails. Especially when they are asking you to login or validate your account.  Tips to prevent compromise ... Read More


4th Feb 2021

Manage multiple user accounts using a single login

The ability to access and manage multiple accounts using a single login is a significant and fundamental change to the way we manage user authentication for client accounts, but on the frontend, it's a simple, powerful, and flexible way for customers to manage and grant access to their account to other users. This is a big shift that is ... Read More


10th Jan 2021
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