We combined the best of our threat scanning capabilities with industry leaders in spam and virus protection. Before a message enters your mailbox, it undergoes four independent, threat blocking scans:
Thexyz Support is available to help you manage your spam settings, diagnose bounce messages and block senders. We also have some anwsers to some common questions about spam.
If you are an email administrator, we have more resouces and helpful articles on managing block lists and protecting email accounts on your domain from real time threats. You can manage rules for a domain in the email admin portal or browse article describing the use of our spam filtering system here.
Yes. You can block both email address and IP addresses from being able to email you. You can also block a whole domain from being able to email you if you wish. You can learn more here.
Yes, you can check your spam folder in your email client of choice or within webmail.
Whilst we strongly recommend not turning off spam filtering, you can however turn it off at your own risk.
Users can report spam when logged into Webmail. Here is a guide on how to Report Spam.
Content filtering combines many techniques to analyze email structure and content, and creates key indicators that identify patterns in email. These indicators are combined with industry-wide feedback from email providers across the internet about reported spam, email phishing, and viruses. The end result is an accurate, adaptive, and evolving content filtering system that is highly effective at blocking spam.
Email administrators can upload an csv file of email address, domain names or IP addresses to blacklist/safelist in the control panel. This feature is only available with email hosting on your own domain.
Stricter and more sophisticated spam filters flag more email as spam than ever before. To ensure that the emails that you send through our hosted mail system reach their destination, we recommend following these best practices:
1. Learn about DKIM and enable DKIM authentication on your domain. 2. Setup an SPF record via your domain DNS. 3. Read our post on the Best practices for sending emails.