Technical Support Services

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Per-minute billing with transparency in project management

At Thexyz, we prioritize transparency in project management through our client portal, providing customers with real-time insights into project status, seamless communication, and access to shared files. We meticulously record every change and adjustment to a project, including the responsible party and the exact date and time of the modification. Our billing system is designed with your budget in mind, offering per-minute billing to ensure that you are only charged for the actual time used, without any rounding up. Experience the efficiency and clarity that Thexyz brings to your project management needs.

Domain DNS Management

Take control of your online identity and enhance your brand's visibility with our comprehensive Domain Name Service. DNS can knock your email or website offline for days if not properly executed. Whether your using Thexyz or a third-party, we can ensure these changes are implemented without issue. Contact us today to learn more about how we can help you succeed in the digital landscape.


Experience seamless troubleshooting and maintenance with our enhanced support services. Not only will we diligently diagnose and resolve your software errors, but we also offer the convenience of remote assistance through secure screen sharing. This allows us to directly interact with your system for faster issue resolution. Plus, we'll proactively manage your software updates to ensure optimal performance and security.

Open-Source Managed Services

We'll update your applications to ensure they're up-to-date and secured against known vulnerabilities.

Open-Source Development

We're committed to providing the best experience for open-source solutions. Create a project so we can help you customize an existing open-source solution to meet your needs.

Email Consulting

If you're looking to improve your email deliverbility, security, or would like to discuss modern standards and best practices, as experts in the email field, we can provide you with valuable insight to ensure your email is trusted and secure.

SMTP Transactional Email

We'll configure your domain to use a transactional email service to ensure your following modern standards and best practices with email on your domain.

Email and Website Security Hardening

Designed to protect your most critical communication and online assets, our comprehensive solution offers multi-layered security measures that go beyond standard protocols. From advanced email encryption and phishing protection to robust website firewalls and intrusion detection systems, we provide an all-encompassing approach to safeguard your digital footprint. Don't leave your business vulnerable to cyber threats; secure your email and website with our industry-leading hardening service and gain peace of mind knowing your data is in safe hands. Contact us today to fortify your online presence.

Business Continuity and Disaster Recovery

Designed to safeguard your critical business assets and ensure uninterrupted operations. With managed backups for DNS, Email, and Website data, we offer a multi-layered approach to protect against data loss, system failures, and cyber threats. Our BCDR service not only ensures that your data is securely backed up but also provides rapid recovery solutions to get you back in business with minimal downtime. Trust us to keep your digital infrastructure resilient, so you can focus on what you do best—running your business.

Domain Name Change

There is a lot to consider in changing your default name. We have specialized experience in these tasks to ensure a seamless transition.

Billed at $66 per hour

Website Hacked?

Fix it now with our Emergency Response Service

If your website falls victim to a cyber-attack or security breach, don't panic—get immediate, expert assistance to swiftly recover and secure your site. Our SiteLock Emergency Response service specializes in rapid website recovery, ensuring minimal downtime and data loss. Learn how we can help you regain control and protect your online assets. Here's how our Emergency Response Service helps:

Immediate Response

Experience our industry-leading rapid response time, with comprehensive analysis and website recovery efforts initiated within just 30 minutes. Trust us for swift, efficient solutions to get your site back up and running securely.

Complete Malware Removal

Our advanced automated technology is designed to eliminate all types of malware effectively. In the rare case that automated removal fails, our expert technical support team will step in to perform manual cleaning to ensure your system is completely secure.

Priority Treatment

With the emergency package you get fast tracked straight to the top of the queue.

7 Day Aftercare

We'll continue to monitor your site for 7 days to ensure that your site remains malware-free post recovery.

Real-time updates

Stay informed every step of the way with our real-time updates as we meticulously clean and restore your compromised website. Monitor the progress in real-time for complete peace of mind.

One-Off Payment

Our emergency support service is available at a straightforward, one-time cost, eliminating the need for recurring fees or subscriptions. Get immediate, cost-effective assistance when you need it most.

Only $299.95 One Time for 7 days of protection

Frequently Asked Questions

At Thexyz, we prioritize your account security and offer various ways to manage and protect your email account passwords. You'll have separate passwords for Webmail and the Thexyz Account Portal, and all passwords must meet specific security requirements. Learn how to change, reset, or recover your password, and why using unique passwords and two-step verification is vital for your online safety. For detailed instructions, including screenshot examples and information on enabling automatic password resets through Multi-Factor Authentication (MFA) or SMS, please refer to our comprehensive Password Help article.
You can login to your account to make a billing change. For more information, please see this page for a guide on how to update payment method.

You now have three straightforward options to choose from:

  1. Create a Free Forwarding Email Address: You can effortlessly set up a personalized email address, absolutely free. Any messages sent to this address will be forwarded directly to your primary inbox, while potential email threats are automatically filtered out.
  2. Full Mailbox: Choose to have a complete mailbox with all the features you need. You can opt for this with or without a custom domain name. This gives you the flexibility to tailor your email experience to your liking.

To get started, click here to create a full mailbox with or without a custom domain name. Explore these options and choose the one that suits you best!

You can cancel your services anytime. There are no contracts with our service. Please take look at this guide to see steps on how to cancel your account cycle. Once a mailbox is terminated it can no longer send or receive email. All email data is also terminated at this time, including contacts, calendars, notes, tasks and cloud drive files. Once an account is terminated, we can restore the account upon request up to 14 days after the date of termination. After this 14 day period, all data is completely removed from our servers and cannot be recovered.
Many services are eligable under our 30 day money back guarantee. Please see this page for more information.