Delivery Rules allow you to automatically process incoming messages based on conditions you define. You can use rules to move messages to folders, forward them to another address, or delete them.
Follow the steps below to create and activate a delivery rule.
1. Open Delivery Rules
- Log in to Webmail.
- In the top-right corner, click User Settings.
- Select the Delivery Rules icon.
2. Create a new rule
- Click the New Rule button.
- Enter a unique rule name (no spaces).
- Click Add Rule.
Your rule will now appear in the list.
3. Edit the rule
To configure how the rule works:
- Click the Edit (pencil) icon next to the newly created rule.
Each rule consists of two sections:
- Conditions – What the message must match
- Delivery Rules – What happens when a match is found
You can add multiple conditions and multiple delivery actions within a single rule.
4. Add a condition
Conditions determine which messages the rule applies to.
Click one of the following buttons:
- New AND Condition
- New OR Condition
You can match messages based on:
- From
- To
- CC
- To or CC
- Subject
- List-ID
- Message size
Example condition
This example checks for specific text in the email subject:
- Match Field: Subject
- Condition: Contains
- Negate match: No
- Term: test subject
Click Add Condition to save it.
5. Add delivery actions
Once a condition exists, you must define what happens when it matches.
Available delivery actions include:
- Deliver to a folder
- Forward to another email address
- Delete the message
Example actions
To forward matching messages:
- Click Deliver to E-mail.
- Enter the destination email address.
- Click Deliver.
To also keep a copy in the original mailbox:
- Click Deliver to Folder.
- Select the Inbox.
Multiple delivery actions can be added to the same rule.
6. Enable and activate the rule
Before the rule can work, it must be enabled and activated.
- Check the rule Status at the top.
- If it shows DISABLED, click it to change to ENABLED.
- Click Save Rule.
- Click the Activate button.
Important:
A rule will not take effect until the Activate button is clicked. Any time you modify conditions or delivery actions, you must activate the rule again.
Need help?
If your delivery rule is not behaving as expected:
- Confirm the rule is enabled and activated.
- Double-check the condition logic (AND vs OR).
- Ensure the delivery actions are correctly configured.
If you continue to experience issues, contact Thexyz support and we’ll be happy to help.
