Application Passwords allow you to securely connect third-party email applications (such as Outlook, Apple Mail, Thunderbird, or mobile mail apps) to your Thexyz mailbox without sharing your main account password.

App passwords are especially useful when:

• You want added security

• You use multiple devices

• Two-factor authentication (2FA) is enabled

• You want to revoke access without changing your main password

Accessing Webmail

To access Thexyz Webmail:

???? https://mail.thexyz.com

Log in using your full email address and mailbox password.

Opening Application Password Settings

1. After logging in, click your profile icon (top-right corner)

2. Click My Account

3. From the left sidebar, click Application Passwords

You will see a list of existing app passwords (if any).

Creating or Updating an Application Password

1. Click Update Application Password (or create a new one)

2. Select an App ID

3. Enter an App Name (example: iPhone Mail, Outlook Desktop, MacBook Thunderbird)

4. Generate or enter a password

5. Click Save

Below is an example of the Application Password screen:

Application Password Requirements

Your application password must contain:

• Minimum 15 characters

• At least one uppercase letter

• At least one lowercase letter

• At least one number

• At least one special character

For example:

How to Use an Application Password

When setting up your mailbox in an email app:

1. Enter your full email address

2. Use your Application Password instead of your regular mailbox password

3. Use the standard Thexyz mail server settings

If the app asks for a password, always use the generated app password — not your main login password.

Why Use App Passwords?

✔ Keeps your main password private
✔ Allows device-specific access
✔ Easy to revoke access for one device
✔ Recommended when using multiple devices
✔ Required if 2FA is enabled

Revoking an Application Password

If you lose a device or no longer want it to access your mailbox:

1. Go to My Account

2. Click Application Passwords

3. Delete or update the app password

4. Click Save

The connected device will immediately lose access.

Best Practices

• Create one app password per device

• Name each app clearly (example: “Office PC Outlook”)

• Do not reuse your main mailbox password

• Delete unused app passwords

• Use strong, randomly generated passwords

Troubleshooting

If your mail app cannot connect:

• Confirm you used the app password (not your regular password)

• Verify the password meets complexity requirements

• Ensure your internet connection is active

• Try deleting and recreating the app password