Understanding Your Passwords at Thexyz
At Thexyz, you may have two different passwords. These passwords are used for different services and are often confused.
- Client Area Password — used to log in to billing, services, and mailbox management.
- Mailbox Password — used to access webmail and email apps (Outlook, iPhone Mail, Thunderbird, etc.).
Changing one password does not change the other.
Which Webmail Login Should I Use?
We recommend using the modern webmail interface:
You may also access your mailbox using other interfaces depending on your mailbox platform:
If one interface does not work, try another.
How to Change Your Mailbox Password (Thexyz Email)
Option 1 — From Webmail
- Log in to mail.thexyz.com
- Click your profile image (top right).
- Select My Account.
- Choose Change Password.
- Enter your current password and new password.
- Click Save.
After changing your password, update it in your email apps and mobile devices.
How to Reset Mailbox Password from the Client Area
- Log in to Client Area
- Click Services.
- Select your email hosting service.
- Locate the mailbox and click Reset Password.
Classic Email Users (Older Platform)
In case you ever forget your password, it's useful to set up automatic password resets through SMS or enable Multi-Factor Authentication. If you have not set up MFA with either an authenticator app or SMS, then you may be able to reset the password through the client area or the email admin portal if you are using a custom domain name.
If you are unsure which platform your mailbox is on, contact support and include your email address.
How to Reset Your Client Area Password
- Go to Client Area Login
- Click Forgot Password.
- Follow the instructions sent to your email.
Security Best Practices
- Use a unique password for your mailbox.
- Enable Two-Factor Authentication.
- Enable Mailbox MFA.
- Add an SMS recovery number for faster password resets.
Frequently Asked Questions
Why does my password work in the client area but not webmail?
Because they are separate passwords.
I reset my password but my phone still cannot send or receive email.
You must update the password in your email app settings.
Which webmail login should I use?
Use mail.thexyz.com for new mailboxes. Classic users may need to use the legacy login pages.
Can support tell me my password?
No. Passwords are encrypted for security reasons. They can only be reset.
Still Locked Out?
If you cannot reset your password, submit an Account Recovery Request.
