مرکز آموزش

Having trouble receiving emails? Here's a step-by-step guide to diagnose and fix issues using the SpamExperts dashboard at quarantine.thexyz.com. We've also included some valuable insights to help boost your SEO.

1. Checking Incoming Logs on SpamExperts:

• Visit quarantine.thexyz.com and log in.
• Navigate to Dashboard > Incoming > Logs.
• Set your desired filter time period and click the blue search icon to display results.
• This list showcases all emails processed by SpamExperts during your selected time.

Key Things to Note:

• Confirm the email in question is listed. If not, review the MX record setup or verify with the sender if the email was dispatched correctly.
• Key columns to note:
  • Main Class: Reflects the email's category. Examples: not-spam, spam, unsure.
  • Status: Highlights the action taken by SpamExperts. Here's what they mean:
    • Delivered: Email was sent to the destination server.
    • Rejected: Email was declined and not delivered.
    • Quarantined: Email was set aside for review on the Incoming Spam Quarantine page.

Tip: For detailed guidance on handling rejected and quarantined emails, consult the SpamExperts documentation.

2. Addressing Non-Receipt of Delivered Emails:

If an email is marked "delivered" but wasn't received, consider these:

• Third-Party Spam Filters: Ensure other spam filters, particularly on your destination mail server, are deactivated. For cPanel users:

  • Turn off Apache SpamAssassin™ via cPanel > Email > Spam Filters. Make sure the toggle for Apache SpamAssassin is set to "Off".

• cPanel Email Recipient Validation: Sometimes, recipient validation may interfere with SpamExperts. To rectify:

  • Access the Exim Configuration Manager in the WHM control panel.
  • Turn off the "Email Recipient Validation" setting.

• Disable Recipient Callout:

  • If an email is sent to a non-existent recipient on your destination server, it's often declined.
  • To manage this, the server first verifies if the destination server acknowledges the recipient email.
  • Toggle off the recipient callout via Domain Level Control Panel > General > Mailboxes Configuration on SpamPanel.