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Frequently Asked Questions

Find answers to the common questions asked about our services

You can reset your email password automatically via this page. To allow automatic password reset, you must first have enabled SMS password authentication. Otherwise please contact your email admin, login to Email Admin Portal or open a support ticket.

Yes, you can use your own domain. Once setup you will need to point the domain dns to our mail servers by following this guide.

We make moving your email to Thexyz as easy as possible with a fully managed email migration. Once you have your email account with Thexyz setup, all you need to make sure is you know your existing email password. We undertake email migrations everyday from various providers such as; Gmail, Yahoo, AOL, Fastmail etc. To start your email migration please visit this page.

We have various guides available for showing you how to setup Thexyz Email on your email client like Microsoft Outlook or Mac Mail.

If you have trouble, you can also use our Email Help Tool for additional help and setup resources.

Each email account comes with 25 GB space dedicated to emails. Exchange accounts can be upgraded to 100 GB.

Yes, you can. An auto-responder is a program that, when setup for your email address, sends out an automatic, pre-set reply to an email, as soon as it is received at this email address. You can find out more about setting up an auto-responder this post.

Your email can be accessed or setup using any Smartphone or Tablet. Our webmail app is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry. The native app can also be found in iOS app store and google play.

Yes you can enable Keyboard Shortcuts in the Webmail settings menu, a full list of the available Keyboard Shortcuts can be found here

You can follow the steps to create an email alias here

The Central Processing Unit (CPU), or processor, is the portion of a computer system that carries out the instructions of a computer program. It is the primary element carrying out the computer''s functions. CPU time is the amount of time a computer program uses while processing the CPU instructions. The CPU time is often measured in seconds, while the CPU usage – by the percentage of a specified overall capacity.

In terms of your web hosting account, CPU usage is the percentage of the capacity of the server''s CPU that your account is generating. Each web hosting account has a certain CPU usage limit.

MySQL databases can be accessed via a web browser. You just need to go to the Databases > MySQL Databases section of your hosting Control Panel and click on the name of the database that you want to access. A new window opens with the phpMyAdmin home screen.

phpMyAdmin is a web application which can be used to manage every aspect of a database - from the manual creation of tables, columns and rows, to importing and exporting. A list of the tables contained in the database is displayed both in the main frame and in the left panel in phpMyAdmin (you may need to select your database from the drop-down menu in the left frame to see its tables). You can open a table by clicking on its name from the list located on the left side.

The Cron Daemon runs on Unix based Operating Systems and, in essence, is closely similar to the Windows Task Scheduler. It allows you to post your own ''magic rules'' for the useful, time sparing automation of any of the scripts you will be working with. Cron is what enables users to schedule jobs which run automatically at a certain date or time and thus perform system administration or script related tasks. The crontab is the virtual ''scoreboard'' for setting up cron jobs and represents a configuration file to which users write shell commands that run periodically at a given schedule. The Cron Daemon is a long running process that executes commands and performs scheduled tasks at a specific date or time. The stored commands are what we call cron jobs and the utility which is used to keep a record of them is Crontab. For your convenience we have created a visual interface for creating cron jobs. It is located under the Site Management > Crontab section of your Web Hosting Control Panel.

Sometimes when you install a script manually, you would see an instruction "change the permissions of file.php to 666", for example. Those permissions are associated with the read, write and execute rights that the file owner, group members and everybody else has for that file. There are several ways to change the permissions of a file or a folder - through the File Manager section, SSH, or through an FTP client, such as FileZilla.

If you go to the File Manager section of the Web Hosting Control Panel (Files > File Manager), you will see a column "Perm". There is a value for every file or folder in your account, with default values 644 for files and 755 for folders. If you want to change the permissions of a particular file or folder, simply click on the value that you see for that file or folder. A drop-down menu will appear and you will be able to choose the new value. If you want to change the permissions of multiple files or foldes, you have to select them first, then choose the value you need from the Permissions drop-down menu located at the top and at the bottom of the File Manager section. Click on the Change button for the changes to take effect.

VPS Hosting utilizes a technology called Virtualization, to create an isolated Virtual Machine for you with dedicated resources and full root access. It gives you all the features and functions of Dedicated server, without the additional cost.

With VPS Hosting, you have complete isolation. This means that no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources, so no matter what, the CPU,RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications.

With the growing number of websites on the Internet, it is becoming harder and harder to find a suitable domain name to register - one that is short, simple, to the point, and easy to remember. That is why, if you come across such a domain name that is suitable for your business or personal website, it is recommended that you register it right away. Even if your website is not ready yet. You can register unlimited domain names through your account with us.

When you own a domain name that is important for your business or is otherwise very important to you and you do not wish to lose it, the best solution would be to register it for more years. Can you do that? Unfortunately, there is no universal answer to that question because different rules apply for different domain name types (TLDs). Most domain names can be registered for up to 5 or 10 years ahead. When you register or renew a domain name that can be regsitered for more years, you will see that option during the very order procedure. There are domain names that must be registered for a minimum of two or three years and those that can be registered for two years only - no more, no less. There are also other domain names that can be registered for one year only and must be renewed every year in order to keep the given domain name. What is important to know is that when you order a domain registration or renewal, you will be always given the option to select the registration period as long as the specific domain type (TLD) allows it.

A domain name transfer involves a domain name that you’ve already registered with another company but wish to transfer over to us.

There are four general requirements for a successful transfer of a domain name:

  1. The domain name must be at least 60 days old - should not be registered less than 60 days ago.
  2. The domain name must be unlocked for transfer.
  3. The domain''s EPP transfer authorization key must be provided - it could be acquired from the domain name’s current registrar.
  4. The transfer verification e-mail must be responded to - this e-mail is sent within 24 hours after the domain transfer is initiated to the Administrative Contact email address specified in the WHOIS record of the domain name.

Once the domain transfer is confirmed by following the instructions in the transfer verification e-mail, the transfer procedure becomes fully automated and may take 3-5 business days to complete. Some specific domain types (TLDs) have different requirements for transferring a domain name. Some TLDs cannot be transferred at all.

Domain name privacy protection will hide your personal information from public databases. You can learn more about the restrictions on certain domains here.

Any domain can be configured to use our email and it doesn't have to be registered through us. Please take a look at this guide to get email hosting setup on your domain or contact us for assistance.

You can edit your domain contact information by following the steps in this guide.

You can add your domain to cPanel by following the steps in this guide.

DNS stands for Domain Name System. What it does is translate domain names into IP records so that the servers around the world know where to search for a given website. When a domain name is typed within any web browser the first thing that is looked up is the authoritative name server. It provides information regarding the DNS zone file.

For example, thexyz.net can resolve at 192.168.0.1. Each domain or subdomain needs to have an A/IP record, otherwise it will not function properly on the Internet. Last, but not least, DNS responsibility is shared, meaning that every provider supports their own Name Servers. This makes DNS extremely flexible and fault tolerant. There is no need for a centralized server that keeps records for all existing domain names.

SSI (Server Side Includes) are directives that are placed in HTML pages, and evaluated on the server while the pages are being served. They let you add dynamically generated content to an existing HTML page, without having to serve the entire page via a CGI program, or other dynamic technology (for example, PHP). The decision of when to use SSI, and when to have your page entirely generated by some program, is usually a matter of how much of the page is static, and how much needs to be recalculated every time the page is served. SSI is a great way to add small pieces of information, such as the current time. But if most of your page is being generated at the time that it is served, you need to look for some other solution. Please view our knowledgebase for help and tutorials in activting SSI.

You can find the directions for updating your domain DNS on this page

Secure Sockets Layer (SSL) is a cryptographic Internet protocol that provides a secure connection (an encrypted link) between a web server and a browser. This secure link ensures that all data transfered from the browser to the web server, and vice versa, is integral and private. Before transmitting the information via SSL secured page, it is coded with a unique key and after the information is received, the same key is used to decode the data. SSL is a standard security technology used by millions of web sites on the Internet. URLs that are secured with an SSL certificate start with https, instead of the common http.

Yes, SSL Certificates are compatible with all major browsers.

You can order an SSL certificate through this page.

You might need to activate the ionCube PHP Loader / Zend Optimizer for your scripts to work properly. Please note that this can be done via the php.ini file for your account. You can easily manage the php.ini file from the PHP Settings menu in the hosting Control Panel (Site Options > PHP Settings). There are two editing modes / views available for the php.ini file: Basic mode and Advanced mode. Please feel free to use the Basic mode and enable the zend_optimizer feature by using the corresponding button. Please bear in mind that ionCube/Zend and the APC extension (Alternative PHP Cache) are not compatible and cannot work simultaneously. If APC is enabled, ionCube/Zend would not work.

SSI (Server Side Includes) are directives that are placed in HTML pages, and evaluated on the server while the pages are being served. They let you add dynamically generated content to an existing HTML page, without having to serve the entire page via a CGI program, or other dynamic technology (for example, PHP). The decision of when to use SSI, and when to have your page entirely generated by some program, is usually a matter of how much of the page is static, and how much needs to be recalculated every time the page is served. SSI is a great way to add small pieces of information, such as the current time. But if most of your page is being generated at the time that it is served, you need to look for some other solution. Please view our knowledgebase for help and tutorials in activting SSI.

Thexyz Application Script Installer gives you the opportunity to install over 30 scripts with just a few clicks, avoiding the time-consuming and sometimes complicated installation process. You can see all the scripts under the Installer > Applications Installer section of your Web Hosting Control Panel. They are grouped in several categories such as Content Management, Blog, Image Galleries, Discussion Boards and more. By pointing to any of the script names, you will see a small window with short information about that particular script. Once you have selected a script that you would like to install, simply click on it.

To automatically reset your Webmail password you much first have added and verified a mobile phone number through the Webmail interface. Directions on how to do this can be found here.

Please take a look at this post on how to change your Webmail password.

You can cancel your services anytime. There are no contracts with our service. Please visit this page to see steps on how to cancel your account.

You can login to your account here to make a billing change. For more information, please see this page here.

Many services are eligable under our 30 day money back guarantee. Please see this page for more information.

Still haven't found what you're looking for?

Our Knowledgebase is full of helpful resources, you can also reach out to us via the below methods.

Email setup tool

You can use our email setup to quickly and easily find the correct directions for setting up email on your phone or email client. You can find the tool here: help.thexyz.com

Live chat

Our live chat system is staffed 7 days a week from 9am to 7pm EST. We can provide level one support through chat so if you have technical question you should submit a ticket.

Call us

Our toll-free number is 1-800-314-9082, if you require support over the phone, please first submit a ticket to expedite our response. If you require phone support, our support staff will submit a ticket on your behalf.

Submit a ticket

When you need assistance from our technical support team, you can submit a ticket where a member of our team will look into your inquiry and provide a detailed response. Once you have submitted a ticket you can check the ticket status.

Send a tweet

You can send us a tweet through Twitter to @thexyz.

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