Many customers are confused because Thexyz uses two different logins:
-
Client Area Login
-
Mailbox Login
These passwords are separate and independent from each other.
Client Area Login
The Client Area is where you manage your services, billing, and account settings.
You can sign in here:
https://www.thexyz.com/account/login
In the client area you can:
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Manage your email hosting services
-
Reset mailbox passwords
-
View invoices and billing information
-
Order additional services
-
Open support tickets
If you forgot your client area password, you can reset it here:
https://www.thexyz.com/account/password/reset
This password does not give access to your mailbox.
Mailbox Login
Your mailbox password is used to access your email.
You can log in to webmail here:
Your login will be:
-
Username: Your full email address (example:
name@yourdomain.com) -
Password: The mailbox password set for that email account
This password is used for:
-
Webmail
-
Outlook
-
Apple Mail
-
Gmail app
-
Mobile email apps
-
IMAP / POP / SMTP connections
Important
Changing your client area password does not change your mailbox password.
Likewise, changing your mailbox password does not change your client area password.
How to Reset a Mailbox Password
Mailbox passwords are reset through the Client Area.
See the guide:
How to Reset Your Mailbox Password
If You Cannot Access Either Login
If you are unable to access both the client area and your mailbox, please contact support and include:
-
Your email address
-
Your domain name
-
Any recent invoice number (if available)
Our support team will assist with verifying your account and restoring access.
