My calendar is not syncing with my phone

If MobileSync is not active, that means it is not possible to synchronize your Calendar between Webmail and your mobile device.

If MobileSync is active, and your Calendar is not syncing from your mobile device(s) to Webmail, there are a few reasons why this occurred. Please try the following:

  1. Check Email Account Settings
    The Email accounts should be set up using Exchange ActiveSync and set to connect to the servers. Please check the knowledgebase to confirm your mobile device is set up correctly.
     
  2. Check if the correct Calendar is being used
    Most mobile devices have multiple accounts to synchronize and can be a bit confusing which Calendar group you are using. Mobile devices should have a default Calendar group set up when adding new events. If you are adding an event or appointment, please check that the Exchange Calendar is selected while creating the event.
     
  3. Toggle Calendar Sync
    Exchange ActiveSync allows you to sync Calendar, Contacts, and Mail. Each of these can be managed separately and even turned off. Go to your email account settings and check if the Contacts option is set to synchronize which is normally set by a checkmark. If this is on, uncheck the Calendar synchronization from the phone to turn off the Calendar sync, wait a minute, and turn on the Calendar Sync. Recheck the Calendar.
     
  4. Remove Email account and Re-add
    In rare cases, the mobile device may have some corruption that prevents the account from properly synchronizing. Removing the email account and re-adding it may help to correct this. Please check our knowledgebase instructions to confirm your mobile device is set up correctly.
  • 36 Користувачі, які знайшли це корисним
Ця відповідь Вам допомогла?

Схожі статті

I'm unable to send mail from my iPhone/iPad

If you've completed the set up of your email on your mobile device, but you are still unable to...

My contacts aren't syncing with my phone

If Mobile Sync is not active, that means it is not possible to synchronize your Contacts between...

I am unable to connect to my mobile device

Here are some troubleshooting tips to follow if you are having trouble accessing your mailbox...

Email sorting issues on iOS and Android after an email migration

After completing an email migration to Thexyz, some iOS and Android users may experience issues...

Windows Tablet MobileSync Configuration

This article will assist you with setting up your Windows Mobile or Tablet device, using Mobile...