If Mobile Sync is not active, that means it is not possible to synchronize your Calendar between Webmail and your mobile device.
If Mobile Sync is active, and your Calendar is not syncing from your mobile device(s) to Webmail, there are a few reasons why this occurred. Please try the following:
- Check Email Account Settings
The Email accounts should be set up using Exchange ActiveSync and set to connect to the servers. Please check the set up tool to confirm your mobile device is set up correctly.
- Check if the correct Calendar is being used
Most mobile devices have multiple accounts to synchronize and can be a bit confusing which Calendar group you are using. Mobile devices should have a default Calendar group set up when adding new events. If you are adding an event or appointment, please check that the Exchange Calendar is selected while creating the event.
- Toggle Calendar Sync
Exchange ActiveSync allows you to sync Calendar, Contacts, and Mail. Each of these can be managed separately and even turned off. Go to your email account settings and check if the Contacts option is set to synchronize which is normally set by a check mark. If this is on, uncheck the Calendar synchronization from the phone to turn off the Calendar sync, wait a minute, and turn on the Calendar Sync. Recheck the Calendar.
- Remove Email account and Re-add
In rare cases, the mobile device may have some corruption that prevents the account from properly synchronizing. Removing the email account and re-adding it may help to correct this. Please check our set up tool instructions to confirm your mobile device is set up correctly.