Administrators Guide for Email Multi-Factor Authentication

Multi-Factor Authentication Options

Thexyz Webmail provides 3 three options for Multi-Factor Authentication (MFA).

  • Forced-On – The End User must setup MFA before they can access Webmail.
  • Optional – The End User can decide if/when they MFA
  • Off – The End User does not have the option to set up MFA

The default setting is “Off”, and it’s applied to all new domains.

MFA must be configured for each individual domain. The setting will not cascade from the parent domain to the child domain.

Manage Multi-Factor Authentication Settings

  1. Log in to the Email Admin Control Panel
  2. In the Email Hosting section, click Mailboxes. Note: You will need to select the appropriate domain if your account has more than one domain.
  3. In the left side menu click Settings, and then click WEBMAIL SETTINGS.
  4. In the Admin-only Settings section, select the desired MFA option, and save the setting.

Turning on MFA for email admins

Reset Multi-Factor Authentication for an End-User

You might need to perform these steps if the End User gets a new device.

  1. Log in to the Email Admin Control Panel
  2. In the Email Hosting section, click Mailboxes. Note: You will need to select the appropriate domain if your account has more than one domain.
  3. Find the mailbox that requires the reset and click the Manage
  4. Click the More button and select Reset Multifactor Authentication.

Reset MFA

 

  • 6 Users Found This Useful
Was this answer helpful?

Related Articles

How to create an email alias

Aliases are a great way to create an alternate name for an existing mailbox and mask your real...

How to create a Group List of email recipients

We have an easy way to send group emails without having to risk people's privacy and security of...

Email everyone on a domain

You can send an email to everyone on your domain. To email everyone, log into the Email Admin...

Preparing your email migration

Now you have made the choice to have Thexyz host your email, there are a few things to take note...

How to enable a Google Workspace email migration

If you looking to migrate a Gmail.com account and only need email data to be transferred, there...