Create a new mailbox on your custom domain

Adding a mailbox to your domain

This guide assumes you recently purchased an email service for your custom domain name. If you are an existing email administrator, you may want to refer to, Create a new mailbox through the email admin portal.

  1. Log in to Thexyz Client Area using your email ID used during the sign-up process. 
  2. In the Services section, locate the email hosting and click on it to manage the service.

    Email Hosting

  3. On the next screen, you can click the Managing Mailboxes button. Managing mailboxes
  4. On the next screen, click Add Mailbox.
  5. Enter the following information in the fields provided:

    • First Name and Last Name (optional): Enter first and last name information for the mailbox owner.
    • Display Name (optional): Enter the name to display when the user sends an email.
    • User Name: Enter the name to use in the email address. 
    • Password: Enter a password for the email account using the following requirement
      • It must be at least eight characters.
      • It must use characters from at least three of the following four character types:
        • English alphabet uppercase letters (A-Z)
        • English alphabet lowercase letters (a-z)
        • Numerals (0-9)
        • Non-alphanumeric symbols (such as !, #, $, %)
    • Confirm: Retype the password that you entered in the Password box.
  6. Click Save

    Mailbox setup

  7. Note: After a mailbox is created in the Email Admin Control Panel, it can take up to 15 minutes for the mailbox to become accessible. You can then log in to the mailbox through Webmail at

The mailbox appears in the mailboxes list. To manage additional features for the mailbox, such as forwarding, autoreply, aliases, or settings, click the mailbox name and then click the corresponding tab on the details page.


  • 123 Users Found This Useful
Was this answer helpful?

Related Articles

How to create an email alias

Aliases are a great way to create an alternate name for an existing mailbox and mask your real...

How to create a Group List of email recipients

We have an easy way to send group emails without having to risk people's privacy and security of...

Email everyone on a domain

You can send an email to everyone on your domain. To email everyone, log into the Email Admin...

Preparing your email migration

Now you have made the choice to have Thexyz host your email, there are a few things to take note...

How to enable a Google Workspace email migration

If you looking to migrate a account and only need email data to be transferred, there...