How to mark a message as Not Spam

If a message has been delivered to your spam folder and it is not spam, you can mark it as not spam.

Login to Webmail here:

Click on your spam folder and highlight the message that is not spam
Click More at the top menu and select Not Spam

not spam

It is also possible to safelist a sender to ensure that they make it to the inbox by bypassing spam filtering. 

Report as Not Spam via email - Forwarding email as an attachment

You can also report messages as not spam by forwarding the email(s) as an attachment to All messages attached in .eml, .msg, or winmail.dat format will be processed by the system.

You can also report spam via the same method using

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