My client isn't accepting my username and password

For immediate access to your email, try accessing your mailbox from your web browser by logging in to

If you are having issues logging in to your mailbox via the web, refer to the troubleshooting tips in this article on Password Help.

Here are some troubleshooting tips to follow if you are still having trouble accessing your mailbox with your current password:

  1. Verify that you have the correct settings configured for your mailbox. Refer to the Setup Tool to find the proper settings for your device or mail application.
  2. Make sure you are using your mailbox's actual email address and not an alias, distribution list or any other address. 
  3. Check your email server settings, email address, and password for any typos.
  4. Restart your mail client.
  5. Restart your computer or mobile device.
  6. Remove your mailbox from your mail client or device and re-add it. You can use the Knowledgebase for step-by-step instructions on how to re-configure your mailbox on your client or device.


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