Current Available Positions
We’re continuing to develop and strengthen our service offerings to meet our clients’ needs. If you have initiative, determination and experience in one of the following areas, we’d like to hear from you. If want to join the adventure but none of the job vacancies match what you're looking for? Why not send us your CV? We offer internships and employment, and we're always looking for new talent!
Support Technician
Your tasks will include:
- Receive support requests (phone/ticket/chat) according to triage procedures
- Troubleshoot client issues via phone, remote tools, and email to understand and resolve service issues
- Work on level-appropriate tickets (e.g. system resources, internal requests) and escalate tickets according to protocol
- Respond quickly to customer events and emergencies, which may lead to fluctuations in workflow
Person Specification: Skills and Knowledge
- Broad current knowledge of Thexyz, its operations, and service offerings.
- Familiarity with ticketing systems
- Basic knowledge of Thexyz product portfolio and associated technologies along with a basic understanding of networking, Windows, and Linux systems, IIS, Apache, MYSQL, FTP, SSH, RDP, and PHP as well as an understanding of DNS function
- Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities
- Understands how the assigned duties relate to others in the team and how the team integrates with others
- Strong customer service and critical thinking skills
- Support with press relations
Experience:
- 2-4 years of customer support experience in an IT or technical environment highly preferred.
SEO/Marketing Intern
- Creating SEO-relevant content for our website/blog
- Revising content according to SEO criteria
- Creating social media posts
- Support with press relations
Translators
- Ability to open and read html and php files
- Solid proficiency in English (our primary language)
Bloggers or Content Writers
- Ability to open and read html and php files
- Solid proficiency in English (our primary language)
Work From Home
Flexible work hours and ability to work from home.
Time Off
With generous time off you can the time you need to enjoy a vacation.
Healthcare
A selection of health and wellness benefits to keep you well.
Grow Your Career
Grow your skills and expand your skills with industry leading training.
Product Discounts
Get discounts of software, hosting and other products.
Get Active
We sponsor and support a wide variety of sports and activites.
Our Recruitment Process
At Thexyz we make recruitment decisions collectively and follow an extensive process to ensure that these decisions are made objectively and fairly. The only things that matter to us are know-how and a willingness to learn, and we believe that diversity enriches our workplace.
Send your CV
You can submit a CV/Resume without applying for a particular position.
We Contact You
After recieivng your CV we will reach out and contact you.
You Pass Our Tests
To ensure your up to the task, we require you pass our application tests.
We Meet Each Other
After passing the test, we will setup a meeting.
You Sign Our Contract
We have a few documents for you to sign.
You Work For Us
You are now an employee of Thexyz Inc.
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