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Current Available Positions

We’re continuing to develop and strengthen our service offerings to meet our clients’ needs. If you have initiative, determination and experience in one of the following areas, we’d like to hear from you. If want to join the adventure but none of the job vacancies match what you're looking for? Why not send us your CV? We offer internships and employment, and we're always looking for new talent!

Support Technician

Remote
Part-time
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SEO/Marketing Intern

Toronto
Full-time
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Translators

Remote
Part-time
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Bloggers

Remote
Part-time
View More

Support Technician

Responsible for delivering a great customer experience. The first point of contact to provide technical and non-technical support to customers over chat, phone and via support tickets. Responsible for responding to the Thexyz global support ticket queues and completing first line resolution. Expected to follow process, display good judgment in decisions, and create and maintain customer loyalty by going above and beyond the customer’s expectation. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Your tasks will include:

  • Receive support requests (phone/ticket/chat) according to triage procedures
  • Troubleshoot client issues via phone, remote tools, and email to understand and resolve service issues
  • Work on level appropriate tickets (e.g. system resources, internal requests) and escalate tickets according to protocol
  • Respond quickly to customer events and emergencies, which may lead to fluctuations in workflow

Person Specification: Skills and Knowledge

  • Broad current knowledge of Thexyz, its operations, and service offerings.
  • Familiarity with ticketing systems
  • Basic knowledge of Thexyz product portfolio and associated technologies along with a basic understanding of networking, Windows, and Linux systems, IIS, Apache, MYSQL, FTP, SSH, RDP, and PHP as well as an understanding of DNS function
  • Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities
  • Understands how the assigned duties relate to others in the team and how the team integrates with others
  • Strong customer service and critical thinking skills
  • Support with press relations

Experience:

  • 2-4 years of customer support experience in an IT or technical environment highly preferred.
Let's change the Internet and bring privacy back to the people! We are looking forward to your application.

SEO/Marketing Intern

For our location in Toronto, Canada, we are looking for an SEO/Marketing Intern for 3 months in full-time ($450/month). Subsequent part-time employment is possible.
Your tasks will include:
  • Creating SEO-relevant content for our website/blog
  • Revising content according to SEO criteria
  • Creating social media posts
  • Support with press relations
Let's change the Internet and bring privacy back to the people! We are looking forward to your application.

Translators

Translating our product guides and content into various languages is a never-ending task. If you would like some experience on your CV or Resume for translating some content for us, then please apply for this volunteer role.
The ideal volunteer will demonstrate:
  • Ability to open and read html and php files
  • Solid proficiency in English (our primary language)
Let's change the Internet and bring privacy back to the people! We are looking forward to your application.

Bloggers or Content Writers

Translating our product guides and content into various languages is a never-ending task. If you would like some experience on your CV or Resume for translating some content for us, then please apply for this volunteer role.
The ideal volunteer will demonstrate:
  • Ability to open and read html and php files
  • Solid proficiency in English (our primary language)
Let's change the Internet and bring privacy back to the people! We are looking forward to your application.

Work From Home

Flexible work hours and ability to work from home.

Time Off

With generous time off you can the time you need to enjoy a vacation.

Healthcare

A selection of health and wellness benefits to keep you well.

Grow Your Career

Grow your skills and expand your skills with industry leading training.

Product Discounts

Get discounts of software, hosting and other products.

Get Active

We sponsor and support a wide variety of sports and activites.

Our Recruitment Process

At Thexyz we make recruitment decisions collectively and follow an extensive process to ensure that these decisions are made objectively and fairly. The only things that matter to us are know-how and a willingness to learn, and we believe that diversity enriches our workplace.

1

Send your CV

You can submit a CV/Resume without applying for a particular position.

2

We Contact You

After recieivng your CV we will reach out and contact you.

3

You Pass Our Tests

To ensure your up to the task, we require you pass our application tests.

4

We Meet Each Other

After passing the test, we will setup a meeting.

5

You Sign Our Contract

We have a few documents for you to sign.

6

You Work For Us

You are now an employee of Thexyz Inc.

Join Thexyz Adventure

Apply online and join the Thexyz adventure!

Apply Now

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