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Configuring your Domain Name System (DNS) is the critical first step in activating your new email service. Properly configured DNS records ensure that your inbound emails are routed correctly and that your outbound emails land in the inbox, not the spam folder.

You can safely keep your website hosted with your current provider; you only need to update the specific mail records below within your domain registrar or DNS control panel.

1. Mail Exchanger (MX) Records

MX records act as the routing instructions for the internet, telling other servers exactly where to deliver emails sent to your domain.

Before adding the new records, delete all existing MX records connected to your domain to prevent routing conflicts. Then, add the following two records:

2. Webmail Access (CNAME Record)

To access your inbox via a professional, branded URL (e.g., webmail.yourdomain.com), you need to create a Canonical Name (CNAME) record. This aliases your custom subdomain to our secure webmail login portal.

3. Sender Policy Framework (SPF) Record

An SPF record is a critical security authentication tool that boosts your email deliverability. It publicly lists the servers authorized to send emails on behalf of your domain, preventing spoofing and ensuring your messages aren't flagged as spam.

If you do NOT have an existing SPF record:
Create a new TXT record with the exact values below:

If you ALREADY have an SPF record:
Do not create a second SPF record, as multiple records will cause authentication to fail. Instead, edit your existing record to include our servers before the final ~all or -all mechanism.

• Example: v=spf1 include:existingprovider.com include:thexyz.com -all

4. DomainKeys Identified Mail (DKIM) Record

DKIM provides a cryptographic signature to your emails, further proving to receiving servers that the email genuinely originated from your domain and hasn't been altered in transit.

Because DKIM keys are unique to every domain, you must generate your key inside the Client Area before adding it to your DNS.

Step 1: Generate the DKIM Key

1. Log in to your Client Area using your Administrator credentials.
2. Navigate to Services and select your active Custom Domain Email hosting service.
3. Locate and click the DKIM icon next to the domain you are configuring.
4. Toggle the Enable option to Yes. The system will generate your unique Host and TXT Value.

Step 2: Add the Key to Your DNS

Once generated, copy the exact values from the Client Area into your DNS manager:

5. Autodiscover & Autoconfig Records (A Records)

To drastically simplify the setup process for desktop clients (like Outlook and Thunderbird) and mobile devices, configure Autodiscover and Autoconfig records. These allow compatible email clients to automatically detect the correct IMAP, POP, and SMTP port settings simply by entering an email address and password.