Base de Conhecimento

To ensure your emails are sent correctly and not marked as spam, it's important to configure the SPF (Sender Policy Framework) records for OX App Suite. Below are the details of the SPF records you need to set up.

SPF Records for OX App Suite

Instructions

1. Access Your DNS Provider

   • Log in to your DNS provider account where your domain is registered.

2. Locate the DNS Management Section

   • Navigate to the section where you can manage your domain's DNS records. This section might be labeled as "DNS Management", "DNS Settings", "DNS Zone", or something similar.

3. Add a New TXT Record

   • Create a new TXT record with the following details:
     • Name/Host/Alias: Enter "@" or leave it blank (depending on your DNS provider's requirements).
     • Time to Live (TTL): Set to 3600 seconds (or 1 hour).
     • Record Type: Select "TXT".
     • Value/Answer/Destination: Enter v=spf1 include:spf.cloudus.rs.oxcs.net ~all.

4. Save the Changes

   • After adding the record, make sure to save the changes. The process of saving can vary depending on your DNS provider, but there is usually a "Save", "Apply", or "Update" button.

Important Notes

• DNS Propagation: DNS changes can take up to 24-48 hours to propagate globally. During this period, email functionality may be intermittent.
• Verification: After setting up the SPF record, you can verify if it is correct using online tools like "MXToolbox" or "DNSstuff".

Example Configuration

Here is an example of how your SPF record should be configured:

• Name/Host/Alias: @ or leave blank
• Time to Live (TTL): 3600
• Record Type: TXT
• Value/Answer/Destination: v=spf1 include:spf.cloudus.rs.oxcs.net ~all

Final Considerations

Correctly configuring your SPF records is crucial to ensuring the successful delivery of your emails and preventing them from being marked as spam. Follow the steps above carefully and regularly check the integrity of your DNS settings.