Knowledgebase

Update the password authentication method for your iOS device

To ensure that the SMTP settings for your iPhone, iPad, or iPod are correctly configured, perform the following steps:

From the home screen on your device, tap Settings and then tap Mail, Contacts, Calendars.

Under Accounts, tap the email account.

Tap Account.

Scroll down and tap SMTP under Outgoing Mail Server.

Tap your primary server (secure.emailsrvr.com).

Tap Authentication.

Ensure that Password is selected rather than MD5 Challenge-Response.

Tap the button on the top-left to go to the previous screen, and then tap Done.

Open a support ticket to make any comments or ask questions. You can also chat with us online.

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