If you wish to block messages from a particular sender, you can blacklist that sender so that messages they send do not arrive in your Inbox.
If you have already tried blacklisting a sender through a mail client (like Outlook), mail might still be getting through from this sender at the server level. You may need to review your safelist in Webmail to make sure you don't have this sender listed. You can also blacklist this sender at the server level so mail from this sender will be blocked.
Follow these instructions in order to blacklist a sender through Webmail:
- Login to your Webmail interface at https://webmail.thexyz.com
- In the upper right hand side next to your username, click the drop-down to access the Settings menu.
- Select Spam Settings and click the Blacklist tab.
- You can blacklist the sender's email address, domain or sending IP address. Click the Add button next to the field you wish to blacklist.
You can use a "%" as a wildcard in the domain or email address (For example: @%.ru).