Setup IMAP email on iPhone (iOS13)

This article will assist you in setting up your iPhone or iPhone SE with your email account manually. This article assumes that you have iOS 13.4 or later installed and using the native email app on your iPhone or iPad. If you have an older version, the screenshots below may not align exactly when you add email accounts. We recommend running the latest version of iOS, if you are not yet, you can update apps before proceeding and if you are running iOS 12, please refer to this setup guide. This will ensure your phone has the latest features and security patches. These settings will also be the same for setting up email on the iPod touch or Apple watch also. Please note that these screenshots may look slightly different if you have dark mode enabled.

Tap Add Account to add email service

Select the type of account as Other, at the bottom of the screen on accounts section.

Tap Add Mail Account

The next screen will ask for basic account information. Such as the username and password for the email account you want to add.

Name: Your first and last name

Email: Enter your email address

Password: Your mailbox password

Description: Anything you'd like, just add a description for your account

Tap Next

Once you have added your password and a description for the mailbox, make sure IMAP is selected when prompted to choose between IMAP or POP. Enter the following server details for the incoming mail server and outgoing mail server and make sure your email address and password are correct. This can be verified by logging into Webmail with your default email account.

Name: Your first and last name

Email: Your email address

Description: Should already be pre-filled from the last section

Password: Your mailbox password

Incoming Server Settings

Host Name: secure.emailsrvr.com

User Name: Your email address

Password: Your mailbox password

Outgoing Server Settings

Host Name: secure.emailsrvr.com

User Name: Your email address

Password: Your mailbox password

Note: Even though it says optional on an iOS device, they are NOT optional. If you skip these fields, you will NOT be able to send out email.

Tap Next

Select the desired email settings and tap Save.

Additional Information

Now we have your email account to your iPhone setup, you should start to see incoming messages arrive in your mailbox when you open the mail app. Now we are configuring your iPhone to sync your various IMAP folders and prevent duplicate folders from showing up. We call this Folder Mapping; below are the steps to do so for email accounts added to iPhone and iPad.

Within the Mail settings app window, select the account that you just added

Under IMAP, tap Account at the top left corner.

Within the account settings, select Advanced at the bottom

Under MAILBOX BEHAVIORS, select Sent Mailbox

Select the appropriate folder under ON THE SERVER.

Now repeat the previous step for Deleted Mailbox.

Ignore the Archive Mailbox, it won't be used. Last step!

Make sure Deleted Mailbox is selected under MOVE DISCARDED MESSAGES INTO.

This will ensure deleted messages are automatically set to go to the Deleted Mailbox folder. Now you're done!

Go back to the home screen and launch the Mail app or tap the mail icon on your device. Your email should appear within a few minutes, depending on the amount of items to sync.

Note: If you have a large mailbox, it may take several minutes before email appears. Please wait at least 15 minutes before troubleshooting. This guide also shows manual setup instructions as autodiscover often has trouble when it tries and finds your email server settings automatically.

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