Gaining access to hacked Gmail account
A friend of mine recently contacted me to help them recover a hacked Gmail account. Google posts steps in order to gain access to a hacked account. Unfortunately these steps do not work if a user has not setup recovery options.
Only paid G-suite accounts seem to get phone support. This is a G-suite account but a legacy free version and that means, like gmail addresses. It is exempt from support.
I tried calling the only number at Google I could think of. Adwords support! After listening to their suggestions about increasing my Adwords spend, I explained the issue. The rep said he would forward this over to the security team at gmail. The next morning I woke up to disappointing email from Google that I posted here.
I have since moved this user off G-suite and secured the account. They are still locked out of Google and lost all contacts, calendars, notes and email data for past 8 years!
Any ideas for gaining access to a hacked gmail/g-suite account?