Mapping default email folders on BlackBerry 10

edited May 2015 in Email
When you set your hosted email account up on a BlackBerry device, you may notice that the sent, drafts and deleted message folders are not syncing with Outlook or webmail. In order for these folders to sync, you must set the default folders by following the steps below. ‎

1. Click on the Settings icon on your BlackBerry device.

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2. Click Accounts.

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3. From here you can select the email account you wish to manage. You may need to scroll down to find Edit Folder Settings.

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4. From here you can select whether or not you want to sync all folders. At the bottom you can select Folder Mapping.

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5. You can then select the default folders for Sent, Drafts and Deleted Items.

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