Syncing webmail to mac and iphone

edited May 2014 in Email
Hi,

I recently managed to sync my iphone with my Thexyz account using MobileSync. However, a couple of days ago, all the messages disappeared from the Mail app on my phone. If I receive new emails, these appear in the Mail app on my phone, but the old ones don\'t. I\'m rather worried that emails can just disappear from my phone and wondered if you could help with this issue.

Also, I am trying to set up my Macbook to sync with my Thexyz account, but following the instructions in your forum and set up wizard, I see a different setup procedure. I took some screen shots but can\'t attach them here. I have no option to select the account type (IMAP or POP3) and I get a message saying that the identity of the server could not be recognised and my confidential information might be at risk (something to do with .thexyz.com rather than thexyz.net and there being a mismatch in the host names?). If you could help me sync my Mail, Contacts and Calenders on my Mac with my Thexyz account that would be great. I am using the latest version of Mavericks.

Thanks in advance for your help

Comments

  • edited October 5
    When using MobileSync on the iPhone, it will only keep the most recent messages on the phone. This can be set to 7 days, 30 days and can be changed in the iPhone email settings. All older messages will be backed up on the server and can be accessed via webmail: https://webmail.thexyz.com

    They could also be accessed on your desktop email client.

    You can setup an IMAP account to sync mail and sub-folders through the Mac mail application. You can find step-by-step instructions on our help setup wizard here: https://help.thexyz.com

    Please note that MobileSync will not sync local contacts and calendar on the Mac as Mac does not support the ActiveSync protocal, this only works with Windows computers and you can see a list of supported devices here: https://www.thexyz.com/mobilesync.html

    Do not hesitate to contact us if you have any further questions.
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