[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.3.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n
As like so many of you, we have spent the last several weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Thexyz, that means understanding how it affects our global community of customers, partners, and employees. This week we requested all employees to work from home.\u00a0<\/span><\/p>\n This step is in the interest of protecting our community, and in pursuit of doing our part to slow the spread of COVID-19. We want to assure you that we continue to guarantee the same level and quality of service you are used to from Thexyz.\u00a0\u00a0<\/span><\/p>\n In the last twelve years, we have built a digital and remote-oriented operation. Our model of enabling staff to work remotely to access files and communicate effectively is built on the same cloud-based tools we offer our customers. These are the changes we have <\/span>made to keep our Community safe:<\/span><\/p>\n We know you have to run your business and deliver a secure digitally connected world and we thank you for your trust and partnership.\u00a0\u00a0<\/span><\/p>\n We have been seeing an increase in requests from our customers to move from traditional on-premise solutions to the cloud to allow for remote work. Please let us know how we can help; we\u2019re here for you to transition to a remote setup. We have a wonderful remote workforce that is ready to jump in and discuss our product offerings for a full cloud environment.\u00a0<\/span><\/p>\n We\u2019re committed to supporting people during this challenging time, we are continuing to scale our infrastructure to support greater demand, ensuring streamlined, reliable access to our services throughout this period. On top of that we waiving fee’s to make any transition to a remote working environment as affordable as possible.<\/p>\n We are ready to help you with the change, happy to waive any setup fees, migration fees or whatever else we can to help with the transition.\u00a0<\/span><\/p>\n At Thexyz, our high level of support, and ensuring your business is supported at all times, is of the utmost importance to us. The health and safety of our employees is a priority as well, and these plans will help us ensure we\u2019re doing our best to keep both in mind. As you monitor the situation and consider your own continuity plans, Thexyz is prepared to help in any capacity needed.<\/p>\n \u00a0\u00a0<\/span><\/p>\n [\/et_pb_text][et_pb_toggle title=”How can I access my email on my personal computer?” admin_label=”How can I access my email on my personal computer?” _builder_version=”4.3.4″]<\/p>\n Email can be accessed easily on any web browser (FireFox, Edge, Chrome, Brave, etc) through the Webmail login page: webmail.thexyz.com<\/a><\/p>\n It is also possible to set up email on your mobile devices or desktop computer (Mac or Windows). Tutorials with screenshots on how to get your email account on these devices can be found in our Knowledgebase<\/a>.<\/p>\n We also have our own mobile apps available for both iOS<\/a> and Android<\/a>.\u00a0<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How can I hide my mobile phone number when making a work call?” admin_label=”How can I hide my mobile phone number when making a work call?” _builder_version=”4.3.4″]<\/p>\n Users of our Cloud PBX can download the Mobyx Soft Phone app on iOS<\/a> or Android<\/a> to make calls from the office number. This will not expose your personal cellphone number.\u00a0<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How can I open and edit Word or Excel documents without Microsoft Office installed?” admin_label=”How can I open and edit Word or Excel documents without Microsoft Office installed? ” _builder_version=”4.3.4″]<\/p>\n Users of our Cloud Drive<\/a> can edit and open Word or Excel documents directly in Webmail<\/a>.\u00a0<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How can I maintain security while working at home?” admin_label=”How can I maintain security while working at home?” _builder_version=”4.3.4″]<\/p>\n We recommend using a VPN<\/a> and enabling Tw0-Factor Authentication<\/a>. There are also 5 tips to stay safe online<\/a>.\u00a0<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Why does Thexyz not recommend using Zoom.us? ” admin_label=”Why does Thexyz not recommend using Zoom.us? ” _builder_version=”4.3.4″ hover_enabled=”0″]<\/p>\n There have been several security incidents and the privacy policy and use of third-party scripts in the software continues to alarm security researchers. We have published a post on secure alternatives to Zoom meetings<\/a>.\u00a0<\/p>\n [\/et_pb_toggle][et_pb_text _builder_version=”4.3.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n More information on the coronavirus is available here:<\/p>\n If you have any questions, please contact us at 1-800-314-9082, or submit a ticket via your client portal<\/a>. Thank you for your continued trust and we wish all of our clients health and safety as an extended member of our family during this unprecedented situation.<\/p>\n \u00a0\u00a0<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<\/span>","protected":false},"excerpt":{"rendered":" As like so many of you, we have spent the last several weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Thexyz, that means understanding how it affects our global community of customers, partners, and employees. This week we requested all employees to work from home.\u00a0 This step is in […]<\/p>\n","protected":false},"author":1,"featured_media":1312,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":" As like so many of you, we have spent the last several weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Thexyz, that means understanding how it affects our global community of customers, partners, and employees. This week we requested all employees to work from home.\u00a0<\/span><\/p> This step is in the interest of protecting our community, and in pursuit of doing our part to slow the spread of COVID-19. We want to assure you that we continue to guarantee the same level and quality of service you are used to from Thexyz.\u00a0\u00a0<\/span><\/p> In the last twelve years, we have built a digital and remote-oriented operation. Our model of enabling staff to work remotely to access files and communicate effectively is built on the same cloud-based tools we offer our customers. These are the changes we have <\/span>made to keep our Community safe:<\/span><\/p> We know you have to run your business and deliver a secure digitally connected world and we thank you for your trust and partnership.\u00a0\u00a0<\/span><\/p> We have been seeing an increase in requests from our customers to move from traditional on-premise solutions to the cloud to allow for remote work. Please let us know how we can help; we\u2019re here for you to transition to a remote setup. We have a wonderful remote workforce that is ready to jump in and discuss our product offerings for a full cloud environment.\u00a0<\/span><\/p> We\u2019re committed to supporting people during this challenging time, we are continuing to scale our infrastructure to support greater demand, ensuring streamlined, reliable access to our services throughout this period. On top of that we waiving fee's to make any transition to a remote working environment as affordable as possible.<\/p> We are ready to help you with the change, happy to waive any setup fees, migration fees or whatever else we can to help with the transition.\u00a0<\/span><\/p> At Thexyz, our high level of support, and ensuring your business is supported at all times, is of the utmost importance to us. The health and safety of our employees is a priority as well, and these plans will help us ensure we\u2019re doing our best to keep both in mind. As you monitor the situation and consider your own continuity plans, Thexyz is prepared to help in any capacity needed.<\/p> More information on the coronavirus is available here:<\/p>\n
Which products help to enable smooth remote working<\/h3>\n
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What is Thexyz doing to help businesses as this time<\/h3>\n
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Common questions about working from home<\/h3>\n
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Which products help to enable smooth remote working<\/h3>
What is Thexyz doing to help businesses as this time<\/h3>