Articles

 Create custom Email Scout Reports

Once a custom incoming or outgoing log search has been run, an Email Scout Report (ESR) can be...

 Enabling daily quarantine reports for spam

The spam filtering quarantine has email reporting turned off by default, so it must be turned on...

 How to Grant Users Access to the Quarantine Control Panel

Empower your users with the ability to oversee their delivery logs and email quarantine through...

 How to access the mail quarantine

We now have a new spam filtering service that will give every email user at Thexyz who uses one...

 How to safe list a sender

Safe-listing a sender, domain or IPIf you wish to ensure messages from a particular sender make...

 I need to add a domain to the Blocklist

Blocklist a DomainIf you wish to block messages from a particular sender, you can block that...

 I received an error saying my mailbox has been detected sending spam

If you received an error stating that you have been detected sending spam, this means that...

 Receiving Spam

There are many reasons why you may be receiving spam in your Inbox.  It's possible that these...

 Recognizing Email Impersonation Tactics

Email impersonation, a favored strategy by malicious actors, aims to deceive email users by...

 Someone else is receiving a bounceback message when sending to me

Common Bounce Messages Explained SMTP Responses SMTP responses provide a brief...

 What is DKIM?

DKIM adds a secure signature to email senders of your domain to authenticate email sent from any...

 How can I Report Spam?

There are various ways to report spam that will depend if you are someone that uses Thexyz for...

 Manage the incoming sender allow and blocklist in Quarantine

Use the Allow list to list trusted email addresses. Incoming mail from accepted senders (which...

 Best practices for sending emails to many recipients

Sending an email to many recipients is a common practice of spammers. As a result, most mail...

 How to disable Outlook's Junk Email Filter

Every day, cybercriminals send billions of spam email messages through botnets and zombie...

 What are the email sending limits?

To ensure a timely and reliable experience for all our customers, we maintain reasonable limits...

 What is an RBL?

RBL, which stands for Remote Block List or Real-time Blackhole List, is a vital tool in the fight...

 How to mark a message as Not Spam

If a message has been delivered to your spam folder and it is not spam, you can mark it as not...